Claims
It is only during an emergency situation that you can fully appreciate your travel insurance and the efficiency of the insurer’s customer service.
Feel free to call our Claims department if you have any questions: 1-877-344-8398.
or consult the following sections
Medical claim
For every claim, whether you have paid expenses or not, you must complete the Claim Form and provincial health insurance form. Please return both forms, along with the original bills and invoices (if applicable) to the address indicated on the Claim Form.
Please note that if you submit a claim under a Multi-trip annual plan or under a COLLECT group plan, you must also send proof of your date of departure, such as a plane ticket, boarding pass, credit card statement, etc.
Claim on other protections
For every claim, whether you have paid expenses or not, you must complete the Claim Form. Please return it, duly signed, by mail to the address specified on the form. We suggest you use a courier service that provides a tracking number.
You will be required to provide proofs. You may submit copies online, but make sure to keep all originals, in case they are requested.
Do not hesitate to call our Claims Department if you have any question: 1-877-344-8398.
- Claim Form
(for individual customers) - Claim Form
(for group plan members)